Frequently Asked Questions
1. What services do you offer?
Our services include:
- Web design and website development
- E-commerce setup and management
- Branding and visual identity
- Social media marketing
- Content creation
- Бизнес консултации
Click on any service to explore the full details.
2. What kinds of businesses do you work with?
We’ll give you a slightly unconventional answer here – but we think it’s an important one. We choose who we work with based on whether they bring genuine value to people. We firmly do not support individuals (or their ventures) whose motivation revolves around personal gain at the expense of their clients. We believe a person is at their best when they give something real and contribute meaningfully. Our strategies are built on exactly that. Simply put – if your goal is to take advantage of people, we’re not the right fit.
Otherwise, we primarily work with:
- Early-stage businesses that want to build things properly from the ground up
- Established ones looking to rethink how they operate, scale, or reposition
By type: products and services, local and international, B2C and B2B – as long as there’s real value behind them. Industry doesn’t matter, as long as there’s real value behind it.
3. Do you work with businesses outside Bulgaria?
Yes – we work with both local and international clients.
4. How do I find out about pricing?
Different problems require different approaches, different solutions, and different time and resources to execute. That’s why you won’t find fixed prices on our website.
What we do offer is a free consultation – a chance for us to get to know your business and goals up close, and for you to get to know us. We’ll answer all your questions there, including the ones about pricing.
Book your free consultation by clicking here.
5. What sets you apart from other agencies?
Our brand name translates from Spanish as “assertive” – a brand that says what it thinks, calmly and directly. One that knows how to say no, holds its own with respect for others, isn’t afraid to have an opinion, and communicates with confidence rather than aggression.
In a world where courtesy often masks dishonesty, we communicate with transparency and honesty. We deliver real value instead of selling fantasies. We work until both sides are fully satisfied. And since we couldn’t find agencies that operated this way, which genuinely frustrated us, we built one. Because we believe people are here to serve, not just to serve themselves.
It’s remarkable that you won’t find a page like this anywhere else. This candid, stripped of pretense. Why? Because a lot of people are simply missing empathy, humanity, and honesty. Our personal mission is to change that.
6. How does the process work?
Every project begins with us getting to know your business in depth, its needs, goals, and context. We do this through a thorough analysis of your business, competitors, and market. From there, we develop a full or partial growth strategy (depending on your preferences), followed by concrete actions toward the goal, again, shaped by your needs and objectives.
Throughout the process, we maintain consistent communication, send regular updates, and make sure everything stays on track. At the end, we handle any final adjustments needed and close the project when you’re fully satisfied with the result.
7. What’s expected of me as a client?
Primarily: good communication and clarity around your goals and preferences. The more information and feedback we receive along the way, the more precisely we can deliver results that match your expectations. Timely feedback is also important, it keeps the work moving smoothly and on schedule.
8. Do I need to be tech-savvy to work with you?
Not at all. Our job is to make the process as clear and straightforward as possible for you and to guide you through every step. All you need to do is share your goals and preferences, we handle the technical side and the execution.
9. Will I have direct communication with your team?
Absolutely. We maintain ongoing communication throughout the entire process and keep you updated at every stage. On your end, we encourage you to reach out whenever you have a question or need clarification, it keeps the work flowing smoothly.
10. How long does it take to see results?
It depends on the project, the goals, and the strategy in place. Some improvements can be felt relatively quickly, while more significant and lasting results take more time and consistency. We set realistic expectations from the start and track progress throughout.
11. How long should we work together?
That depends on what we’re trying to achieve. Some projects are short-term, while others call for a longer-term strategy and ongoing optimization. In most cases, the best results come from consistent, sustained work, not one-off actions.
12. How do you measure results?
We measure results through specific metrics tied to your project’s goals, things like growth, engagement, inquiries, sales, traffic, or overall brand performance. We track progress regularly, analyze what’s working best, and adjust the strategy when needed.
13. What if we’re not happy with the results?
If the results don’t meet your expectations, we start by analyzing together what’s falling short and where changes are needed. Our goal is to find the best path forward through optimization, adjustments, and strategic adaptation, so the process works as well as it can for you. We consider the project finished only when you’re fully satisfied.
14. Can you help if we’ve already worked with another agency?
Absolutely. We often work with clients who’ve had previous agency experiences. We start by analyzing what’s been done so far, reviewing the results, and identifying where there’s room for improvement, then build a clearer, more effective approach around your actual goals.
15. How do I book a meeting?
You can book a free consultation by clicking here.
16. How do we get started?
Book a free consultation by clicking here, and we’ll walk you through the entire process toward starting our work together.